FAQ
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Shopping
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
All the products which are shown on our site are available. Order lead time depends on the products and quantities.
If you have question regarding our online store (ordering, account questions, technical questions), please contact support@dupsyradojewel.com
Shipping & Delivery
We will send you the tracking code of the shipment when the parcel has been sent via email. You can also track order processing before shipment by using Track My Order.
Shipping takes 3 – 21 days depending on your location.
Shipping cost is calculated based on your geolocation. After placing your order, and inserting your shipping address, your shipping fee will be automatically calculated and added to your billing.
Refund & Returns
If you want to return a product, please contact support@dupsyradojewel.com
All returns must be postmarked within 7 days from delivery date. All returned items must be in new and unused condition, with all original tags and labels attached. Read our Return & Refund Policy to Learn more.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 – 15 days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. Read our Return & Refund Policy to Learn more.
Payment
You can use all the major credit cards and pay with PayPal.
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact support@dupsyradojewel.org notify us about the problem. We can manage the order manually.
If you have already established customer relationship with Dupsyrad Jjewel, you will be granted ability to pay using invoice. If you have ordered several times from Dupsyrado Jewel but you don’t see the invoice as a paying option on the checkout, please contact support@dupsyradojewel.org and we will check why the invoice is not activated on your account.
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